Below are our most Frequently Asked Questions. if your questions isn't included below please feel free to send us a message via our Contact Us page or give us a call on 1800 CANDICE (1800 226 342)


Getting in touch

What’s the best way to contact Candice’s House and which hours are you available?

1800 CANDICE (1800 226 342) is a national number that will connect you to our head office. This number is contactable during the hours of 8.30am – 4.30pm. You can also reach us via email hello@candiceshouse.org.au

What can I expect when I call Candice’s House?

You can expect one of friendly team members to assist you in matters including:

  • What services and support we offer
  • Who is eligible to access our service and support?
  • NDIS funding queries
  • NDIS eligibility queries
  • Respite bookings
  • Bookings for daily activities
  • Room hire bookings

It is important to know that we look at each of the people we support individually and will work with you to devise tailored support to meet yours or your family member’s needs. Any inquiry will be managed with the utmost sensitivity and held the strictest of confidence.

 


 

Services

What kind of support do you provide?

It is our aim to ensure each person we support receives exactly what they need to enhance their overall lifestyle. We therefore take the time to chat with each person individually to see what best suits them. Our Houses offer regular health and well-being activities, sensory rooms, community gardens, training rooms, cooking group, respite and so much more.

Where are Candice’s Houses located?

At this stage, we have houses located in Moree, Newcastle, Warwick and the Sunshine Coast. It is our goal to keep expanding, with a focus on rural communities to ensure support reaches even the most remote places. If you would like to find out more about our locations, please click here.

 


Funding and Payments

Are all Candice’s Houses approved providers?

Yes. Candice's House is an approved provider via our sister company Candice Care, a government approved aged care and disability support service provider.

Can I combine my funding packages and fee for services?

As everyone's funding and support requirements vary, we assess this on an individual basis. Please contact us on 1800 CANDICE (1800 226 342) to discuss your options.

How much do you change for support and services?

All our costs are in line with NDIS specifications, which you can find out more about here. We pride ourselves on being very transparent when it comes to pricing as not all supports and services are outlined in this documentation. All costs will be approved in writing prior to commencing. Prices may vary depending on your location in Australia.

 


Our Team

How qualified is the Candice’s House team?

As per Candice Care's employment requirements, prior to commencing employment, each member of the team is required to undertake mandatory police checks, as well as working with vulnerable elderly and children checks. All team members are required to hold current first aid and CPR certificates, have secured, or are working towards gaining a minimum of the Certificate III in Individual Support (or equivalent) and many have Certificate IV qualifications in ageing support or disability.

Some of our team members have been trained across a variety of clinical areas, meaning some are well-equipped to work alongside people with specific injuries, such as spinal and brain injuries or behavioural concern.

Click here to find out more about our amazing team members.

 

If you have any other questions or queries, please do not hesitate to contact us on 1800 CANDICE (1800 226 342) or via email hello@candiceshouse.org.au.